SELLER HUB

SELLER HUB

SELLER HUB

COMPANY

COMPANY

COMPANY

Blinkit

PRODUCT TYPE

PRODUCT TYPE

PRODUCT TYPE

Self-serve seller platform

Self-serve seller platform

Self-serve seller platform

Picture of two aluminum cans
Picture of two aluminum cans
Picture of two aluminum cans

R1 Gradients" stands as a testament to the power of vibrant color and seamless transitions in branding and product rendering services

THE MAIN
CHALLENGE

THE MAIN
CHALLENGE

R1 Gradients" stands as a testament to the power of vibrant color and seamless transitions in branding and product rendering services. This fictional project showcases the expertise in creating visually striking designs that capture attention and convey the essence of innovation and creativity

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THE SOLUTION

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A 'self-serve' Seller Hub that enables businesses to start selling quickly with minimal operational friction.

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Design Process

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RESEARCH

RESEARCH

To understand seller pain points, we:


  1. Conducted seller interviews to uncover friction points in listing, pricing, and payouts.


  1. Analyzed competitors (Amazon, Flipkart) to benchmark best practices.


  1. Aligned with business teams to define success metrics.

INSIGHTS &
KEY FINDINGS

INSIGHTS & KEY FINDINGS

  1. Sellers needed quick onboarding and clear pricing controls.


  2. Managing inventory and serviceability was critical for fast deliveries.


  3. Business teams needed minimal intervention in the selling process.

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IDEATION & WIREFRAMING

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KEY DESIGN CONSIDERATIONS

KEY DESIGN CONSIDERATIONS

We mapped out user flows for onboarding, inventory, and payouts, ensuring a simple, self-sufficient seller experience.


  • Guided Onboarding – Reducing friction for new sellers.


  • Dashboard Simplicity – Making metrics and actions intuitive.


  • Scalability – Handling seller growth from 50 to 500+ seamlessly.

Wireframes & Prototypes were tested with initial sellers before moving into high-fidelity designs

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KEY FEATURES DESIGNED

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Phase 1 : MVP for 50 Sellers

A comprehensive platform with essential features was launched for 50 sellers, enabling continuous improvements based on their feedback to enhance usability and intuitiveness.

(1)

Onboarding: A simple, fast and hassle-free sign-up process

(2)

Product Listing: An intuitive system to upload and manage products

(3)

APOB (Additional Place of Business): Simplified application; reducing friction & enabling faster selling

(4)

Pricing Management: Competitive and dynamic pricing tools

(5)

Inventory Management: Real-time stock tracking

(6)

Blinkit Ads: Helping sellers increase visibility

(7)

Billing & Payouts: Transparent revenue management system

(8)

Internal Dashboard: Providing seller and compliance insights

(9)

Help & Support: Seller assistance tools

Help & Support: Seller assistance tools

Help & Support: Seller assistance tools

(10)

Seller University: Seller guides and explanatory videos

Phase 2 : Scaling from 50 to 500+ Sellers

To support scale, additional tools were introduced

(11)

Margin Calculator: Helping sellers optimize profitability


Margin Calculator: Helping sellers optimize profitability


Margin Calculator: Helping sellers optimize profitability


(12)

Serviceability & Availability View – Understanding coverage & stock levels.

(13)

Consumer Search Insights – E.g., analyzing where "Milk" sells best at which price points.

(14)

Seller University: Seller guides and explanatory videos


Phase 3 : New Product Launch Flow

The New Product Launch Flow ensured frictionless onboarding, backed by a pre-recharge model (₹25k recharge before activation)

(9)

Help & Support: Seller assistance tools

(10)

Seller University: Seller guides and explanatory videos

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